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Customer assistance is available Monday - Friday from 9am to 5pm CST, please call us at 630-543-0501

If for any reason you are not completely satisfied with your purchase, simply return your merchandise within 35 days of the sales receipt date with the proof of purchase for a full-refund (shipping charges are non-refundable, except in the event that Magic Slice should ship you the wrong items). The following terms apply:


All credit claims (short shipments, etc.) must be reported to our Customer Service Department within 48 hours to receive credit. No product returns will be accepted without a Return Authorization Number (RA#). When requesting authorization for return of product, please provide:


1. Order Number
2. Date of Order
3. Credit Card Number
4. Reason for Return


Our RA number will be issued and a copy faxed or e-mailed to you. Do not write on the outside of the manufacturers box. All returns are to be sent freight prepaid. A restocking charge of 20% applies to all products returned that are not defective. All returned products must be in original packaging and in resaleable condition. If product is stated to be defective, a copy must accompany products showing type of defect.

You Must Call or E-mail First for a RA # Before Sending Any Product Back to Us


Office: (877) 476-4276 9am-5pm CST M-F


Our E-mail Address: sales@microthin.com